In a book that we highly recommend (Humble Inquiry: The Gentle Art of Asking Instead of Telling), the author talks about the importance of relationships over “task accomplishment” and how companies tend to forget that you need the first one to do the second one.
We believe in that. We train and work with companies/persons to help you/them connect better and more, to care more, to make it feel, to build bridges so you and the ones you interact with, move together toward one common goal.
We want to be honest here. Sometimes we ask ourselves if we are efficiently transmitting what AikiSkills is about, what our training can do for you, your company/team, your goals, your relationships.
So we thought that something that can help here is to hear it from other people.
We recently received some amazing reviews that we believe could give you a better idea of how AikiSkills can help your business.
“The AikiSkills sessions held at our facilities were nothing short than outstanding. The delivery of the sessions were extremely engaging, all done with great care and wonderful interactions with our colleagues. The content was also very solid, bringing new perspective into the way we provide servicing to our customers and how the learning can be applied day in and day out in our operations environment, both internally and with our customers. Finally, the professionalism and attention to detail from the facilitators were also outstanding, always trying to learn every aspect of what we do, to customize the material and maximize its impact. I have nothing but words of appreciation for this training and for sure it is something we want to continue to expand in our areas as our initial results are showing significant improvement in some of our Customer Service key performance indicators. Thank you!!!”
VP – Customer Engagement Network AMERICAN EXPRESS
“I was very much engaged during and after the training. It was an eye opener for many of us to understand that we really do need to repeat ideas and information as well as be patient with those who do the repeating… it is not in our nature in such a fast-paced environment. However, to avoid having to re-do work, it is best to ensure that we have the correct information before acting upon it. Also, something as simple as calling someone by their preferred name, actually goes along way.”
We got numbers too! One of the companies we recently trained, with a very well trained customer service department, saw huge changes on their metrics after being trained in AikiSkills:
Two months after being trained in AikiSkills, their sales grew 50.35%, and the customer care representatives were 22.43% better reviewed by their clients (they get paid by this parameter too, so you can imagine how happy they were).
For us in AikiSkills this combination of words and numbers is amazing.
It is like a perfect balance between what means to care, make it feel, and relationships, and how that gets reflected in the growth of your business. Yes, it works.
We have been doing this for more than 30 years and we have no doubt about how powerful AikiSkills is.
We hope we have been able to share it with you too.