The AikiSkills sessions held at our facilities were nothing short than outstanding. The delivery of the sessions were extremely engaging, all done with great care and wonderful interactions with our colleagues. The content was also very solid, bringing new perspective into the way we provide servicing to our customers and how the learning can be applied day in and day out in our operations environment, both internally and with our customers. Finally, the professionalism and attention to detail from the facilitators were also outstanding, always trying to learn every aspect of what we do, to customize the material and maximize its impact. I have nothing but words of appreciation for this training and for sure it is something we want to continue to expand in our areas as our initial results are showing significant improvement in some of our Customer Service key performance indicators. Thank you!!!
Matias Carrio - VP - Customer Engagement Network American Express
I was very much engaged during and after the training. It was an eye opener for many of us to understand that we really do need to repeat ideas and information as well as be patient with those who do the repeating... it is not in our nature in such a fast-paced environment. However, to avoid having to re-do work, it is best to ensure that we have the correct information before acting upon it. Also, something as simple as calling someone by their preferred name, actually goes along way.
Janet Velez - NBCUniversal
This training opened my mind to a new way of communicating that I have never heard before. I wonder why this is not taught to everyone! However, you must practice, so you can enjoy the advantages of this different way of interacting. I highly recommend this training to everyone parents, business owners, managers. Thank you, Cristina and Patxi!
Ramón E. Martínez - Owner ClubChoKolate.com
It is the first training I do that I begin seeing results inmediatly
Francisco Andrés is the best trainer. He kept our attention, was entertaining, and practical.
It is the third training with Patxi this year and each one is better that the last one.
It is almost unbelievable how you can apply AikiSkills to everything in your life.
I have had to intervene in Boards of Directors, conformed by big businessmen, in Talks with audiences of more than 150 people, in management teams of successful entrepreneurs, and in all these groups I applied the techniques that my dear Patxi has taught me.